Everything you want to know

Every user must complete a 3-step verification: government ID upload, live selfie face match, and optional employment/education proof. Profiles remain hidden until all required steps pass. Optional steps add extra badges.

Aadhaar card, PAN card, passport, and voter ID are accepted for Indian users. International users can use passport or national ID.

No. All profiles visible to you have completed at minimum the government ID and selfie verification. This is non-negotiable.

We use DigiLocker integration for Aadhaar which verifies directly with UIDAI — it cannot be faked. PAN and passport are cross-referenced with official databases.

Tap the flag icon on any profile. Our human moderators review within 2 hours. If confirmed, the account is banned and cannot re-register with the same ID.

Creating your profile, completing verification, browsing all matches, sending limited interests (5/month), replying to all messages you receive, using family mode, and the meeting safety toolkit are all permanently free.

We believe balanced gender participation makes the platform better for everyone. Lowering the barrier for women to join creates a healthier ecosystem — and it's the right thing to do.

Yes. Cancel from account settings anytime. You keep premium access until the end of your current billing period. No hidden fees.

The core product is always free — we don't do limited trials that auto-charge. We'd rather you upgrade because the product genuinely helps you.

Yes. If you're not satisfied within 7 days of upgrading, contact support for a full refund — no questions asked.

Plans adjust automatically at checkout based on your region. Indian pricing is as shown. International pricing is generally 10–25% of Indian pricing in purchasing-power-equivalent terms.

No. Only you can send and receive messages. Your family's access is strictly read-only — they can view profiles and add notes to a shortlist, nothing more.

Yes. Choose 'Hidden-from-family mode' and flag specific people as family members. They will not be able to find or view your profile.

Unlimited. Each family member gets their own read-only portal login. You can revoke individual access at any time.

No. Family portal access is one-directional — your family can view profiles you share with them, but cannot contact the other family directly.

No. Family mode is free on all plans, including the free tier.

Your photos are blurred for everyone by default. Only users you explicitly approve can see them clearly. You can revoke photo access at any time.

You receive an instant in-app notification. The screenshot is logged. Repeated screenshot behaviour may trigger a review or ban.

Never automatically. Your phone number is only shared if you choose to share it yourself, in a conversation. We never give it to other users or third parties.

Our system analyses message patterns, profile behaviour, and request types in real time to detect romance scam tactics, phishing attempts, and suspicious account behaviour. Flagged accounts are reviewed within 2 hours.

Before meeting someone in person, you can activate the toolkit from your chat: share your live GPS location with a trusted emergency contact, set timed check-ins (you confirm you're safe every X minutes), and trigger SOS if needed — which sends your location to your contact and calls emergency services.

Yes. One account supports both modes. You control which mode is active and what is visible in each context. Your privacy settings are independent per mode.

Yes. Pause mode hides your profile from all discovery. You remain logged in and can still browse, but no one new will see you.

Go to Settings → Account → Delete account. Your data is permanently deleted within 30 days per our privacy policy.

Never. We do not sell personal data. We use anonymised, aggregated data only for improving match quality internally.

Yes. One account works on both web (shubhmilan.com) and the mobile app (iOS and Android). Your matches, messages, and settings sync automatically.

Go to Settings → Subscription → Cancel. For App Store or Google Play subscriptions, cancel directly through your device's subscription settings.

7 days from the date of upgrade. Contact support@shubhmilan.com with your registered email and we'll process your refund within 3 business days.

Boosts (Spotlight, Super Interest) are non-refundable once used. If you have unused boosts and cancel, contact support — we'll evaluate case by case.

Your account and data remain active on the free tier. You lose premium features immediately but keep your profile, matches, and messages.